Cookie Policy
This is the website of London Damp Specialists.
At London Damp Specialists, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website and have partnerships or agreements with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, having an agreement or partnership with us, you’re agreeing to be bound by this Policy.
Please note: this policy is written for all users, this includes our clients, partners and customers. The requirement of data varies between users and the information below may or may not be relevant to you.
What information do we collect?
The personal information we collect might include:
- Your preferences (email communications, general habits and hobbies)
- Information regarding what website pages are accessed, when and how long they were used for
- Why do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, you become our customer or visit our website.
How is your information used?
We may use your information to:
- offer you relevant products and services
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our obligations. We will hold all your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract or agreement you hold with us.
How do we store your information?
We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. We work with third-party providers to ensure this is the case, more information on this can be found further in this Policy.
All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be transferred outside the EEA for processing.
Marketing
London Damp Specialists would like to send you information about our products, services and mystery shops that we think you might be interested in.
If you have agreed to receive marketing, you may opt-out at a later date.
You have a choice about whether or not you wish to receive information from us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Our team has access to your information, this is for the services we provide to you above.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we use best endeavours to ensure its security on our systems.
Third-Party Service Providers working on our behalf:
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example our management information systems and to send you email or text message communication).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected and notify you of any transfer of your data outside of this policy.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).
By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK.
By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
What are your data protection rights?
London Damp Specialists would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
- The right to access – You have the right to request London Damp Specialists for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that London Damp Specialists correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that London Damp Specialists erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that London Damp Specialists restrict the processing of your personal data, under certain conditions.
- The right to object to processing – you have the right to object to London Damp Specialists processing of your personal data, under certain conditions.
- The right to data portability – you have the right to request that London Damp Specialists transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details written in this policy.
Data Retention
We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you with the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems.
The length of time for which we retain mystery shopping results for our clients, which may or may not hold personal data, will be outlined in our Service Agreement with you.
If you have questions about our data retention practices, please contact us through [email protected]
Like many other websites, the London Damp Specialists website uses cookies.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visited behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
London Damp Specialists use cookies in a range of ways to improve your experience on our website including:
- Keeping you signed in
- Understanding how you use our website
- Giving you a better experience
For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
What types of cookies do we use?
- Functionality – London Damp Specialists use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you were in. A mix of 1st party and 3rd party cookies are used.
- Advertising – London Damp Specialists uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies without advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
Set your browser not to accept cookies, and the above website tells you how to remove cookies entirely from your browser.
Turning cookies off may result in a loss of functionality when using our website.
Privacy Policies of other websites
Our website may contain links to other websites run by other organisations.
This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you link to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Google Analytics
Google Analytics is used to analyse traffic to this website. Google Analytics does not create individual profiles for visitors. Unlike some tracking services, Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data.
Review of this policy
London Damp Specialists keeps this policy under regular review and places any updates on this webpage. This Privacy Policy was last updated in Feb 2023.
How to contact us
If you have any questions regarding this policy, our privacy practices, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: [email protected]
Should you wish to report a complaint or if you feel that London Damp Specialists has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office
Email: [email protected]
Address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF
Equipment Used During Our Surveys
Equipment Used During Our Surveys
Purpose:
Takes comparative moisture readings from walls, ceilings, floors and timber to identify abnormal moisture patterns.
Common Uses / Notes:
Used when investigating rising damp, penetrating damp, condensation and leaks. Readings support the survey but are not a diagnosis on their own.
Subsurface Moisture Meter
Purpose:
Detects moisture beneath the surface of suitable building materials.
Common Uses / Notes:
Helps determine whether moisture is confined to surface finishes or extends into the building fabric.
Non-Damaging Moisture Scanner
Purpose:
Scans surfaces for hidden moisture without causing damage.
Common Uses / Notes:
Ideal for decorated walls, ceilings and flooring where pin testing would be undesirable.
High-Resolution Borescope Camera
Purpose:
Inspects hidden or difficult-to-access areas without opening up large sections of the building.
Common Uses / Notes:
Used beneath floors, inside cavities, behind walls and around pipework to identify damp, leaks, decay and concealed defects.
4K Aerial Inspection Drone
Purpose:
Captures high-resolution images of roofs and other inaccessible external areas.
Common Uses / Notes:
Inspects roof coverings, chimneys, flashing, gutters, valleys, parapets and high-level masonry. Subject to weather, safety requirements and flight regulations.
Atmospheric Humidity Sensor
Purpose:
Measures indoor relative humidity levels.
Common Uses / Notes:
Helps assess condensation and mould risk alongside temperature, ventilation, heating patterns and room usage.
Gas Detection Monitor
Purpose:
Screens for certain airborne gases where unusual odours are present.
Common Uses / Notes:
May detect gases associated with drainage, combustion or flammable substances. Does not replace inspection by a Gas Safe registered engineer where gas appliances or pipework are involved.
Thermal Imaging System
Purpose:
Identifies temperature differences across building surfaces.
Common Uses / Notes:
Helps locate cold spots, thermal bridging, insulation defects and areas associated with concealed moisture. Results always require further investigation to confirm the cause.
Basic Socket and RCD Tester
Purpose:
Performs limited electrical checks during comprehensive surveys.
Common Uses / Notes:
Can identify basic socket wiring issues, AC voltage and RCD operation. It is not an Electrical Installation Condition Report (EICR).
Chemical Vapour Testing Device
Purpose:
Screens for airborne volatile organic compounds (VOCs) and formaldehyde.
Common Uses / Notes:
Used where chemical odours, emissions from materials or indoor air-quality concerns are suspected after leaks or refurbishment.
Fine Air Particle Counter
Purpose:
Measures airborne particulate matter (PM1.0, PM2.5 and PM10)
Common Uses / Notes:
Assists with investigations involving dust, smoke, mould concerns, post-construction contamination and indoor air quality following water damage.
Extraction and Air-Movement Tester
Purpose:
Measures the performance of extractor fans and mechanical ventilation systems.
Common Uses / Notes:
Used in kitchens, bathrooms and utility rooms to identify poor ventilation that may contribute to condensation and mould growth.
Survey Levels and Equipment Provided
Basic Moisture Survey
Standard price: £299 + VAT
Special offer: £199 + VAT until the end of this month
The Level 1 survey provides a basic assessment of the main accessible internal surfaces. It is most appropriate for simple, localised damp concerns where advanced testing is not required.
Equipment Included
- Professional damp meter
Survey Checks
- Accessible walls
- Accessible floors
- Ceilings
- Visible plumbing and drainage leak inspection
- Damp-control and prevention information
Suitable For
This survey is suitable for a customer who has found an isolated damp patch, suspects rising damp in a limited area or wants a straightforward check of the property’s accessible surfaces.
Only a standard damp meter is included. Customers requiring deep moisture detection, timber inspection, thermal imaging or roof inspection should select a higher survey level.
The survey fee will be deducted if we carry out the recommended work.
Damp, Moisture and Timber Survey
Standard price: £399 + VAT
Special offer: £299 + VAT until the end of this month
Level 2 includes everything in the Level 1 inspection and adds deeper moisture detection, non-invasive scanning and timber assessment.
Equipment Included
- Professional damp meter
- Deep-reading moisture meter
- Non-invasive moisture scanner
Survey Checks
- Accessible walls, floors and ceilings
- Visible plumbing and drainage leak checks
- Subsurface moisture readings
- Non-invasive scanning of appropriate materials
- Accessible underfloor and subfloor checks
- Wet rot inspection
- Dry rot inspection
- Woodworm inspection
- Damp prevention information
Suitable For
This level is intended for customers who require a more detailed inspection of dampness and timber condition. It is appropriate when moisture may be concealed within building materials or beneath accessible flooring.
The survey may identify evidence of timber decay or wood-boring insects and assess moisture in locations that cannot be properly examined with a surface meter alone.
Level 2 is particularly useful for homebuyers and sellers who want more information about damp and timber before completing a transaction.
The amount paid for the survey will be deducted from repairs undertaken by us.
Full Damp and Property Condition Survey
Standard price: £499 + VAT
Special offer: £399 + VAT until the end of this month
Level 3 is our most detailed inspection. It combines the checks from Levels 1 and 2 with advanced diagnostic technology, ventilation measurements and external roof-level assessment.
Equipment Included
- Professional damp meter
- Deep-reading moisture meter
- Non-invasive moisture scanner
- Thermal imaging camera
- Indoor humidity sensor
- HD borescope camera
- Airflow and ventilation tester
- 4K inspection drone
- Socket and RCD testing device
Survey Checks
- Accessible walls, floors and ceilings
- Visible plumbing and drainage
- Deep moisture investigation
- Non-destructive moisture scanning
- Accessible floor voids and subfloors
- Wet rot, dry rot and woodworm
- Infrared thermal imaging
- Indoor relative humidity
- Extractor-fan performance
- Borescope examination where suitable
- Visible damp-proof course
- External brickwork and pointing
- Roof coverings and junctions
- Chimney stacks and flashing
- Guttering and rainwater systems
- High-level exterior areas
- General visible structural condition
- Basic Electrical Test, socket and RCD screening
- Drone photographs, subject to safe flying conditions
Suitable For
The Level 3 survey is recommended for buyers, sellers and existing owners who want the most extensive moisture assessment available.
It is especially useful for older properties, houses with several reported defects, basement buildings and cases involving damp, mould, leaks, poor ventilation, timber decay or roof problems.
The inspection considers the property as a connected building rather than examining only the visible damp patch. A roof or gutter defect, for example, may allow water to enter at a high level and appear some distance away internally.
The drone component provides valuable information about roofs, chimneys, parapets and guttering that cannot normally be seen from the ground. These areas may contain hidden repair costs capable of affecting a property purchase.
Identifying damage before buying can help the purchaser budget correctly, request further specialist advice or use the findings during negotiations. Even a relatively small roof defect may cost more to repair than the difference between the survey packages.
If we complete the recommended remedial work, your survey payment will be credited against the price.
Specialist Survey Add-On Services
For complex damp investigations, we offer three specialised laboratory and environmental testing add-ons:
Laboratory Analysis of Plaster Samples
Price £299 + VAT
Description: Small plaster samples are extracted from affected masonry walls and submitted to an independent testing laboratory. The lab analyses the sample for hygroscopic salts (specifically nitrates and chlorides).
Value: Scientifically differentiates true rising damp (which deposits ground salts over time) from surface condensation or lateral penetrating damp. Ensures that remedial recommendations are based on chemical analysis rather than surface meter readings alone.
This service can be beneficial when:
- The cause of low-level dampness is disputed.
- Moisture-meter readings are inconsistent.
- A property has undergone previous damp-proofing.
- Old plaster continues to attract moisture.
- Independent laboratory evidence is required.
- Several possible moisture sources are present.
Note: Salt analysis is only one part of the investigation. Results must be assessed alongside the location of moisture, condition of the masonry, external ground levels, damp-proof course and potential plumbing or rainwater defects. Requires minor invasive plaster sampling (the only add-on requiring material removal). Survey fee credited when repairs are completed by us.
Mould Identification & qPCR DNA Testing
Price £299 + VAT
Description: Surface swab samples are collected and sent to an accredited laboratory for advanced qPCR DNA analysis. Identifies exact mould species, measures spore concentrations and detects hidden fungal growth behind furniture, within void spaces, or under floorboards.
Value: Provides precise scientific data regarding mould toxicity and contamination levels, helping establish the exact scale of cleaning, drying and structural remediation needed.
Laboratory mould testing may be useful when:
- There is an unexplained musty odour.
- Visible mould repeatedly returns.
- Water damage occurred previously.
- Mould is suspected behind cupboards or furniture.
- Contamination may be present in a concealed location.
- The visible extent of growth is uncertain.
- Independent results are needed.
- Remediation work is being planned.
Note: The results can provide a clearer indication of whether contamination appears minor, concentrated or potentially widespread. This information may be used when deciding the scale of cleaning, removal, drying or remedial work required. Testing should be combined with an investigation of the moisture source. Removing visible mould without resolving the underlying condensation, leak or ventilation problem may allow it to return. Survey fee credited against subsequent remediation works completed by us.
Air Quality, Gas, Vapour & Airborne Particle Screening
Price £299 + VAT
Description: Comprehensive environmental air testing including:
- Indoor environmental quality – IAQ
- Volatile organic compounds – VOC and TVOC
- Formaldehyde – HCHO
- Fine airborne particles – PM1.0, PM2.5 and PM10
- Dust and smoke particles
- Sewer gases – H2S, NH3 and CH4
- Flammable gases – CH4 and C3H8
- Carbon monoxide – CO
- Hydrogen sulphide – H2S
- Ammonia – NH3
- Oxygen measurement – O2
- Ventilation and stale-air assessment
- Drain-smell investigation
- Chemical-odour investigation
- Air checks following a leak or flood
- Combustion-related screening
- Building-material off-gassing assessment
- General airborne pollutant monitoring
Value: Pinpoints invisible airborne hazards, toxic sewer gases, chemical off-gassing and foul odours resulting from damp or trapped water.
This service can assist when investigating:
- Persistent foul smells
- Suspected sewer or drain odours
- Chemical smells
- Stale indoor air
- Odours following water damage
- Possible stagnant water
- Building material emissions
- Fine dust after construction work
- Poorly ventilated rooms
Note: Unpleasant odours can have several possible sources. Measurements for specific gases, compounds and particles may help identify which source requires further investigation. The assessment is a screening service and does not replace specialist gas-safety, environmental or medical testing where this is necessary. Survey fee credited against subsequent repair works completed by us.
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form:
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form:
Contact Us
If you have some questions, please complete this form:
Book and Pay for a survey
If you are ready to book a survey and pay, please complete this form: